Terms & Conditions of Use — ace81s Malaysia Platform

1Acceptance of Terms & Conditions

Welcome to ace81s, a trusted online betting platform for Malaysian players. This Terms & Conditions governs the use of the website, services, games, and all content provided by ace81s.

By accessing the ace81s, register an account, make a deposit, or use any of the services we offer, you explicitly agree to be bound by all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this overarching agreement.

If you do not agree with any part Terms & Conditions this, please discontinue use of the platform ace81s immediately. Continued use of this platform following any amendments to these terms constitutes your acceptance of and agreement to those changes.

2Member Eligibility

To register and use the services of ace81s, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Malaysian citizens or permanent residents registered in Malaysia.
• Not listed on any gambling exclusion list issued by the relevant authorities.
• Have full legal capacity to enter into a binding agreement.
• Not registering on behalf of or in the name of any other individual.
• Never held an account ace81s that has been previously suspended or terminated.

ace81s reserves the right to request proof of identity and age at any time. Failure to provide the required documentation within the stipulated period may result in temporary account suspension until verification is complete.

3Account Registration

Each player is only permitted to hold one account only at ace81s. During the registration process, you are required to provide accurate, complete, and up-to-date information, including your full name as per your identification document, an active Malaysian mobile number, and a valid email address.

You are responsible for ensuring that all your account information remains up to date. Any false or inaccurate information discovered during the verification process may result in immediate account suspension.

• The account name must match the name of the bank account or eWallet holder used for transactions.
• The registered phone number must be an active Malaysian number capable of receiving SMS verification.
• Passwords must be at least 8 characters long and contain uppercase letters, lowercase letters, numbers, and symbols.
• Duplicate accounts that are discovered will be suspended without notice, and all balances and winnings in those accounts will be forfeited.

4Deposits & Withdrawals

All financial transactions at ace81s must be made using a payment method registered under the same account holder's name. Transactions through third-party accounts are strictly prohibited.

Payment methods accepted by ace81s:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX — Maybank2u, CIMB Clicks, and other major Malaysian banks

ace81s does not charge any processing fees for deposits or withdrawals. However, your payment service provider may impose their own charges, which are beyond our control.

Withdrawals will only be processed upon completion of identity verification (KYC). ace81s reserves the right to request additional supporting documents, such as a copy of your MyKad or bank statement, for anti-money laundering compliance purposes.

5Bonus & Promotions

All bonus and promotion offers at ace81s subject to the specific terms stated alongside each respective offer. The following general conditions apply to all bonuses unless otherwise stated:

• The welcome bonus may only be claimed once per eligible new account.
• Rollover requirements must be fully met before any withdrawal from the bonus balance is permitted.
• The rollover requirement for each bonus is clearly stated on the respective promotions page, typically ranging from 5x to 20x.
• Bonuses are non-transferable between accounts and hold no cash value until the rollover requirements have been met.
• Certain games may not count, or may only partially count, toward fulfilling rollover requirements — please check the promotions page for full details.
• ace81s reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any abuse of the bonus system, including bonus arbitrage or the use of multiple accounts to claim the same promotion, will result in immediate cancellation of all bonuses and may lead to account suspension.

6Game Rules

All games offered at ace81s — including baccarat, blackjack, slot games, virtual sports, and live casino — each has its own set of rules that you should familiarise yourself with before playing. The full rules for each game can be found within the respective game interface.

• The outcome of all games is final once a round has concluded and been recorded in the system.
• In the event of a technical disruption during gameplay, ace81s will use server records to determine the valid outcome.
• Confirmed bets cannot be cancelled or modified.
• All slot and casino games at ace81s using a verified and independently audited Random Number Generator (RNG) to ensure the fairness of every round.
• The minimum and maximum bet limits for each game are displayed within the respective game interface.
• Higher-tier VIP players may be eligible for increased betting limits — please contact your VIP account manager for more information.

7Prohibited Conduct & Activities

The following activities are strictly prohibited on the ace81s and may result in immediate account suspension or termination, forfeiture of all balances and winnings, and legal action where applicable:

• Use of automated software, bots, or scripts to place bets.
• Colluding with other players to manipulate game outcomes.
• Exploiting technical errors, software bugs, or system vulnerabilities to gain an unfair advantage.
• Registering or operating multiple accounts under the same or different identities.
• Using the platform ace81s for money laundering or illegal financing activities.
• Providing false or misleading information during registration or the KYC process.
• Sharing your login credentials with others or allowing another person to use your account.
• Any attempt to hack, breach, or disrupt the technical infrastructure of ace81s.

8Account Suspension & Termination

ace81s reserves the right to suspend or terminate any account for the following reasons:

• Violation of any section of Terms & Conditions this.
• Suspected fraudulent activity or dishonest behaviour.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from legal or regulatory authorities.
• Account inactive for more than 12 consecutive months.

If your account is suspended pending an investigation, ace81s will notify you via your registered email. You have the right to appeal within 14 days by submitting the required supporting documents.

You may also request self-exclusion at any time by contacting the support team ace81s. For players experiencing gambling-related issues, we offer a self-exclusion option that can be activated immediately.

9Privacy & Data Protection

The collection, storage, and use of your personal data at ace81s governed by our separate Privacy Policy, which forms part of this overall agreement. Please read Privacy Policy to understand how we handle your personal information.

• Your personal data is collected solely for the purposes of identity verification, transaction processing, and legal compliance.
• Your information will not be sold or transferred to third parties without your consent, except where required by law.
• All data is stored on servers protected with 256-bit SSL encryption and stringent technical security measures.
• You have the right to request access to your personal data or to request corrections to inaccurate data by contacting our support team.

10Liability Limit

To the extent permitted by applicable Malaysian law, ace81s shall not be held liable for:

• Any financial losses incurred as a result of betting activity on our platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, power outages, or third-party cyberattacks.
• Any losses arising from the use of your login credentials by an unauthorised party as a result of your own negligence.
• Delays in withdrawal processing caused by incomplete KYC procedures or regulatory compliance requirements.

In all cases, the maximum liability ace81s to you shall not exceed the amount of your most recent deposit into your account.

11Responsible Gaming

ace81s is deeply committed to responsible gaming practices. We believe that betting should remain an enjoyable form of entertainment and never become a burden or an addiction. We provide a range of tools to help our players game responsibly:

• Daily / Weekly / Monthly Deposit Limits: Set a limit on how much you can deposit within a given period.
• Betting Limit: Set a maximum limit on the amount you can wager in a single session.
• Session Break: Set a time limit for each of your gaming sessions.
• Self-Exclusion: Choose to exclude yourself from the platform for a period of 24 hours, 7 days, 30 days, or permanently.
• Activity Monitoring: Review your betting and spending history at any time through the Account History section.

If you or someone you know is struggling with a gambling problem, please seek help immediately. Visit the Responsible Gaming for information on support resources available in Malaysia.

12Amendments & Applicable Laws

ace81s reserves the right to modify, add, or remove any section of the Terms & Conditions at any time. Members will be notified of any material changes via email or in-account notification at least 7 days before the changes take effect.

Continued use of the platform ace81s after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and contact us to close your account.

Terms & Conditions this is governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with this agreement shall first be resolved through mutual negotiation between both parties before formal legal proceedings are initiated.

For any enquiries related to Terms & Conditions please contact the support team at ace81s via email at support@ace81s.app or via live chat, available 24 hours a day, 7 days a week.